Trouble Making Calls? Follow our step-by-step guide to resolve your calling issues quickly and easily.
📶 Step 1: Improve Your Signal Strength
Check your signal strength and make sure you're connected to a network. If needed, you can improve your connectivity by turning on VoLTE or 4G calling on your device.
✅ Step 2: Confirm Your Credit and Voice Minutes Balance
Ensure you have enough balance or voice minutes for the call. To check quickly, text ‘balance’ to 5555 or visit to Ooredoo App
Here are the types of balances available:
Credit Balance: Can be used to call numbers on any network and premium shortcodes.
Local Minutes: Can be used to call numbers on any network.
Off-Net Minutes: For calls to numbers on other networks.
On-Net Minutes: For calls within the Ooredoo network.
Free Buddy minutes: For calls to numbers added as your Free Buddy
Ensure you have the right type of voice minutes to make the call.
📞 Step 3: Determine If the Issue is Consistent or Occasional
Occasional with certain numbers? Make sure you have the right type of balance to call that number.
Consistently with all calls? Proceed to the additional troubleshooting steps below.
🔧 Additional Troubleshooting Steps
Restart your device and attempt the call again.
Try a different device. Insert your SIM card into another phone to check if the problem lies with the device or the network.
Check your SIM card for visible damage. If it’s damaged, visit the nearest Ooredoo Experience Center or Ooredoo Partner Shop to get a replacement.
We hope these steps resolve the issue! If you're still facing trouble, please Report a Problem, and we'll be happy to assist you
