Mobile

I can't receive local calls

Let’s Fix It Step by Step! Follow our simple guide to troubleshoot and resolve the issue quickly.

Can't Receive Calls? Follow These Steps to Fix the Issue

If you're having trouble receiving calls, try the following steps to resolve the problem.

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📶 Step 1: Check Your Signal Strength

Ensure you have a strong signal. If needed, turn on VoLTE or 4G calling on your device to improve connectivity.

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☎️ Step 2: Check Call Forwarding or Call Diverts

Call forwarding or diverts may be enabled on your number, preventing you from receiving calls.

  • To check the status, dial *#21#.
  • To cancel diverts, dial ##002# and try receiving calls again.

🔧 Additional Steps

  1. New to Ooredoo? Ensure that you've successfully made a call, sent an SMS, or used mobile data to activate your SIM.
  2. Restart your device and try receiving a call again.
  3. Test your SIM by inserting it into another device to check if the issue lies with the device or the network.
  4. Check your SIM card for any visible damage. If damaged, visit the nearest Ooredoo Experience Center or Ooredoo Partner Shop for a replacement.

We hope these steps resolve your issue! If you're still facing trouble, please Report a Problem, and we'll assist you further.

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Report a Problem

Still having a problem? Report now

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