My SuperNet connection is very slow and I am facing frequent disconnections

Experiencing Slow Internet? Here’s What You Can Do

Follow these steps to troubleshoot slow internet speeds and improve your connection.

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🧾 Step 1: Check Your Account Balance

Ensure you have enough data allowance. If you've used up your data allowance, your speed may be throttled. You can either wait for the next billing cycle or activate a Gamer Pack or add-on for faster speeds.

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📶 Step 2: Check Your Wi-Fi Signal Strength

If the Wi-Fi signal strength on your device is weak, try switching between the 2.4GHz and 5GHz Wi-Fi bands on your router for better performance.

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🚀 Step 3: Test Your Connection Speed

Visit speedtest.ooredoo.mv to check your connection speed. For a more accurate reading:

• Test the speed with only one device connected to your router.
• If possible, connect your device directly to the router using a LAN cable for better accuracy

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We hope these steps have helped resolve the issue. If you're still facing slow speeds, please Report a Problem, and we’ll be happy to assist you further.

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