Self-troubleshooting Instructions for Enabling Data Roaming on Device

If the user is unable to use data in Saudi:

1. If the device is connected to Zain KSA network and still unable to use data.  
2. Check if data roaming is activated in device settings.

Android

The settings location may differ depending on the manufacturer (Samsung location for enabling data roaming will be different compared to OnePlus)

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iOS

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Other settings to be checked:

Ensuring that the voice and data is always on Auto mode or 4G

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Android

iOS

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Fore more details on how to Switch network while Roaming.

Learn more